When you're AOG or faced with unscheduled maintenance, dial +1.316.517.2090 in the US or +49.211.454.9766 in the EU for live support. No holding. No automated response. Our 1CALL team consists of people who coordinate with Textron Aviation’s service network to get you back in the air fast.
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Mobile Service Units
1CALL connects you with our Mobile Service Units. Every MSU is equipped to deliver factory- direct support in the field. That includes service for engines, tires, brakes and more. Don't wait on third-party support. With more than 70 MSUs worldwide, we get there faster.
Our service fleet includes airborne support that’s always within a five-hour reach. Through 1CALL, you can request an aircraft to bring technicians and parts for on-site troubleshooting and repairs. Airborne support is available 18 hours a day, including most holidays.
1CALL also provides support to LinxUs subscribers. LinxUs is our Citation aircraft monitoring system. If an issue occurs in flight, LinxUs emails your maintenance team so they can begin planning a solution. 1CALL representatives can help coordinate service departments and expedite the delivery of parts.